Testimonials

Our plumbing business is founded on great customer service combined with quality installation and servicing. We work hard to build a reputation that keeps people coming back and recommending us to their friends and here’s just some of our feedback.

Mark replaced my water pump that supplies the bathroom in the loft. When he first came to view he explained what changes were required to the position of the new pump and the consequent pipe work and why. I received a detailed quote. I was given three different dates to select for the work to be carried out. I received reminder emails which was very reassuring and Mark arrived on time. The work was carried out to an exceptional standard. Everything was tidy and clean. Mark took the time to explain about the pump and he also highlighted some potential issues with my taps upstairs and signs to look out for. No pushing for me to change them. Mark is very polite and trustworthy who has pride in the work he does. I would recommend him and would use his services again should I need them.

Jackie, Hampshire

I've used Lewis Plumbing and Heating for a number of years now as my go-to for anything plumbing and heating related. Mark always delivers extremely high quality work and I've never had any issues whatsoever with any work he's completed for me. Great, honest and trustworthy company - thank you!

Customer, Hampshire

We've received a very professional service from Mark and Dawn on two occasions. We originally had a problem with our boiler flue, which Mark sorted out perfectly. He was very careful and thorough in his work and in servicing the boiler he spotted unknown issues with the original boiler and soakaway installation. When we had a leaking radiator Mark was the obvious choice. Again, he did a good job. Dawn responds promptly to emails, sends out reminders prior to the work and checks afterwards. A highly recommended company in an area where many don't even bother to respond.

Customer, Basingstoke

Mark did an excellent job for us, he was always here when he said he would be and kept us informed of the progress of the job. We have been very impressed with the service he provided so much so that we recommended him to a family member who wanted a combi boiler installed.

Customer, Basingstoke

Mark has done a number of jobs for us, including fitting new taps, bathroom sink, toilet and services and pipework on our boiler. He is honest, fairly priced and makes sure a job is done right, never cutting corners. I've no hesitation in recommending him to others for either plumbing or heating work.

Customer, Basingstoke

Mark was very thorough and checked the whole system. He corrected/updated the system so that it was more efficient and also bled the radiator in the bathroom so that it heated up properly. I hadn't been aware of that, only that it was lukewarm. He seemed to be interested in what he was doing and making sure everything worked well rather than just coming in and doing the basics. Very impressed.

Customer, Romsey

Dawn replied to my telephone message within a couple of hours, clearly explaining the hourly rate which was very reasonable. When I said I wished Mark to come and look at my boiler which had stopped working I was given an appointment, and a set of questions about the boiler to help Mark get a better idea of the problem. The evening before the appointment Dawn sent a reminder, and the following morning Mark arrived bang on time and got straight down to identifying and rectifying the problem, all the while explaining what had gone wrong and what he was doing to fix it. He also recommended future courses of action that would be needed to maintain the boiler, but there was never any hard sell. Mark completed the work, including testing, in an hour. All in all I was very impressed with Dawn and Mark's professionalism and friendly nature, and would certainly go to them again.

Customer, Basingstoke

Mark has done several jobs now in our home from replacing a radiator to diagnosing a faulty boiler. This month he replaced the said boiler including the flue. All work was to a high standard, and no mess was left each night he went home nor when the job was finished. He was courteous throughout, even when our cocker spaniel puppy was trying to help him or wanting attention! Thank you Mark, and Dawn for your behind the scenes work.

Customer, Basingstoke

Mark has done several jobs for us over the past couple of years, both big and small, and today he fitted a new mixer tap in the kitchen and serviced the boiler for us. As always, it was a pleasure to have Mark in the house - he’s so considerate, polite, kind and friendly and really takes pride in what he does. He’s an expert in his field and always does the job right the first time. His knowledge of everything from bathrooms to kitchens and central heating is endless and despite the number of ‘ botch jobs’ by other traders he’s had to put right in our house, he’s never fazed by a challenge! His pricing is competitive and he always goes the extra mile for the customer. We wouldn’t hesitate to recommend Mark for any job, big or small.

Customer, Basingstoke

Mark did work for my Mum last year and did such a good efficient job that he was the obvious choice to fit our new boiler. From start to finish everything was booked and organised and Dawn contacted us to make sure it suited our plans. What turned into a large undertaking didn't faze Mark. He explained all that he was doing and turned up on time every day and we felt confident to leave him to get on with the job. We are so pleased with the work that was done and will definitely use him for future jobs and recommend him to family and friends. Thanks Mark.

Customer, Basingstoke

Mark recently fitted a new combi boiler and upgraded my central heating and hot water system. The work was carried out within the agreed timescales and mark kept me informed along the way and left everything tidy on completion of the work. I would therefore have no hesitation in recommending Lewis Heating & Plumbing.

Customer, Basingstoke

I have used Mark a few times now. He always turns up at the appointed time and leaves everything neat and tidy. He always explains clearly what needs doing and gets on with it. He sorted out my leak under the sink expertly and I like that he is genuine, and he can be relied upon to do the job properly.

Customer, Basingstoke

Mark came to replace our ageing hot water cylinder after problems with scale and heat loss. As always, the quality of Mark's work was extremely high and we're extremely happy with the result. We're regular customers of Mark and won't use anyone else!

Customer, Basingstoke

Mark replaced our failing boiler having diagnosed serious issues relating to scale build up. I can't fault his installation - it's extremely tidy and clearly very well installed! Mark was always on time and always happy to talk through what he's doing, whilst providing helpful advice. Thanks Mark!

Customer, Basingstoke

I called Mark in to fix a dripping pipe in an awkward location. The work was completed unexpectedly quickly and to a high standard. Mark also provided some clear and helpful advice regarding other jobs around the house. I will likely be getting him back to perform these jobs too.

Customer, Basingstoke

Mark has been doing plumbing work for me for longer that I can remember probably for more than ten years. He has installed a bathroom a shower room and a new boiler for me as well as doing related jobs and the repairs and servicing needed. I have always been impressed by his thoroughness and willingness to tackle any problems and to find solutions for them. Currently he looks after both our house and my rental property I am also very happy to give him keys so he can work alone. I read with some concern the WHICH report on boiler servicing I am happy to say that Mark seems to tick all the boxes and that I have no need to worry. I am also very happy with the friendly and efficient way in which they keep in touch about visits etc so that I always know what is happening. Thank you. To summarise I have found Marks work wholly satisfactory and trustworthy over a long period.

Customer, Basingstoke

Mark has done undertaken various work at our home for the last few years associated with our central heating, refitting and installation of a new shower and downstairs cloak room, annual service checks on our gas boiler and fire and a change of taps. More recently he has fitted a combimate. We have always found Mark to be reliable and honest. His work ethics are truly reflective of this. His costs are what you would expect for the jobs he does. Nothing is too much trouble. He works well and tidies up behind himself. His prices are reasonable for the jobs he does and, you know that he is not the type of trader to rip you off. What you see is what you get. We have no hesitation in recommending Mark's business. If you have a problem and need a plumber and gas heating engineer and, if no one else can help then maybe you should call Mark Lewis - I did and boy am I pleased I did!

Customer, Basingstoke

Mark has done undertaken various work at our home for the last few years associated with our central heating, refitting and installation of a new shower and downstairs cloak room, annual service checks on our gas boiler and fire and a change of taps. More recently he has fitted a combimate. We have always found Mark to be reliable and honest. His work ethics are truly reflective of this. His costs are what you would expect for the jobs he does. Nothing is too much trouble. He works well and tidies up behind himself. His prices are reasonable for the jobs he does and, you know that he is not the type of trader to rip you off. What you see is what you get. We have no hesitation in recommending Mark's business. If you have a problem and need a plumber and gas heating engineer and, if no one else can help then maybe you should call Mark Lewis - I did and boy am I pleased I did!

Customer, Basingstoke

I have used Mark for several different jobs during thr past few years. He services the boiler annually, has fitted two new radiators and is coming to fit a third one at the end of this month. He is without exception always punctual, professional, thorough and knowledgeable. I have no hesitation in recommending his services to others.

Customer, Basingstoke

Mark Lewis replaced my boiler and kitchen taps. He supplied me with a number of options and recommendations. His work included a power flush replacing a loop assembly installing an air vent and a system filter with my Worcester boiler. Dawn kept me posted before the job started and checked a few weeks after completion. Extremely happy with the work carried out and have had Mark return to complete my first year service.

Customer, Basingstoke

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